Susan Hanley is a consultant specialising in the “people side” of intranet and collaboration solutions. She is an Office Servers and Services MVP and is the co-author of three popular SharePoint books: Essential SharePoint 2007, Essential SharePoint 2010, and Essential SharePoint 2013: Practical Guidance for Measurable Business Results. Sue writes the Essential SharePoint blog for Computerworld at www.computerworld.com/blog/essential-sharepoint. Her areas of expertise include knowledge management, information architecture, collaboration and intranet strategy, user adoption, governance and business value metrics. Immediately prior to establishing her own consulting practice, Sue led the Portals, Collaboration, and Content Management practice for Dell Professional Services.