Posts Tagged ‘Customer Experience’
From UX to CX – Improving the Customer Experience with Adam Cogan
From UX to CX: a deep dive into improving the Customer Experience – and a hello to Zendesk, HotJar and Intercom – presented by Adam Cogan Customers want more than a good UI. They expect a good user experience but now the focus is on giving the customer a great ‘Customer Experience’. Companies like AirBnB,…
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