From UX to CX - Improving the Customer Experience with Adam Cogan - SSW TV - Learn from Professional Software Developers

From UX to CX: a deep dive into improving the Customer Experience – and a hello to Zendesk, HotJar and Intercom – presented by Adam Cogan

Customers want more than a good UI. They expect a good user experience but now the focus is on giving the customer a great ‘Customer Experience’.

Companies like AirBnB, Uber and ServiceNSW have set a new expectation for customer service. Adam will look at how techniques such as Live Chat, Continued Flow, Ticket Deflection and support embedded in the mobile app can increase customer satisfaction.

We will then talk about the zero touch goal and more from Amazon’s 14 leadership principals.

Finally we will cover the tools available and dive into the Zendesk API.

About the speakers

Mr. Net

Adam Cogan is the Chief Architect at SSW, a Microsoft Certified Gold Partner specializing in custom .NET, SharePoint, Business Intelligence, and CRM solutions. At SSW, Adam has been developing custom solutions for businesses across a range of industries such as Government, engineering, banking, insurance and manufacturing since 1990 for clients such as Microsoft, Worley Parsons and Aurecon.

Tech News #28 | Prompt Engineering, GitHub Check-ins & Microsoft Teams Sparkles

Discover the fascinating world of prompt engineering and its impact on AI development.

May the 4th Be With You | Home & Office Automation

A long time ago in a galaxy far, far away, technology has advanced to a point where even our homes and offices can be smart. With the power of automation systems from SSW, controlling our lights, climate, entertainment, and security has become as easy as pressing a button on our Control4 remotes or smartphones. Imagine walking into your home or office and the doors unlock, the lights turn on, the air conditioner adjusts to your preferred temperature, and your favorite Star Wars soundtrack plays in the background. With SSW’s smart solutions, the force will be with you, always.

Exploring the Capabilities of ChatGPT | Calum Simpson | User Group

Discover how GPT-4 can revolutionize your workflow, and increase your productivity and efficiency. This is your chance to gain insight into the future of AI and software development. Get ready to learn and explore the exciting possibilities of GPT-4! 🤘

Keep “Plug Predators” away with best desk setup hardware | Brady Stroud | SSW Rules

In today’s fast-paced work environment, it’s crucial to have an efficient and organized workspace.

The only ChatGPT cheatsheet you’ll ever need (Developer Edition) | Luke Cook | SSW Rules

As ChatGPT becomes increasingly popular, users are discovering the most effective ways to prompt the AI for different scenarios.

How and when to offer unsolicited feedback | Matt Goldman & Ulysses Maclaren | SSW Rules

With empathy and the right approach, you can provide meaningful support and help others reach their goals. Join us for tips on how to offer feedback with care, so you can empower your team to be their best selves.

The best way to handle requests from your boss | Jonty Gardner | SSW Rules

Managing deadlines can be tricky, let’s find out how to deal with unexpected changes to project priorities.

How to Plan for Database Performance | Bryden Oliver | User Group

Are your applications running at a snail’s pace? 🐌
Have you been wracking your brain trying to identify the source of the bottleneck? 🔍

Tech News #26 | Adam Cogan | User Group

Adam Cogan brings you the most important and recent tech news, including the release of .NET 8 preview, updates on Azure Open AI Service, GitHub, and AWS, and the rebranding of Netlify CMS. He also introduces the new, faster version of Microsoft Teams.