A customer journey map is a visual story about the process by which a customer interacts with a business and their experience in using a product or service.
Focusing on a specific journey enables you to see where customers are getting frustrated, and where to focus on creating better user experiences.
A customer journey map is the right tool if you know where you want to focus. To create a successful journey map, try not to assume or guess people’s real-life experiences prior to using the product of service.
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Created by SSW TV | Videos By Developers, For Developers
v3 – Jonty
About the speakers
Jayden is an energetic web designer. Fascinated by the intersection of art and technology, he has a deep passion for his work. He loves learning how people make sense of the world, and believes understanding the human experience is a fundamental part of user experience design. Jayden channels this energy and drive into the creation of clean user-oriented experiences that are simple and effective.
A person’s signature is extremely valuable. Getting a signature is hard work. Salespeople use all sorts of euphemisms to avoid that confronting request: “…if you could just sign here…”
Requesting a signature (or just an initial) on non-contractual type documents (especially screenshots, mockups, or data-schemas) is very beneficial.
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