Contact us: https://bit.ly/4fAFrVx

In this discussion from NDC Melbourne, Ulysses Maclaren sits down with Gert Marx to unpack one of the hottest topics in AI: agents. Are we truly in the “Year of the Agent,” or is the tech world just riding another buzzword wave? Ulysses shares what makes a real agent, contrasting them with rule-based systems, AI workflows, and generative models. With concrete examples and industry insights, he explains when it’s best to use an agent, when a workflow will suffice, and why so many companies are marketing non-agents as agents. If you’re building AI-powered solutions and unsure what tools are best suited to your problem space, this talk is a must-watch.


00:00 | Introduction – Back at NDC Melbourne
00:32 | Why 2025 is being called “The Year of the Agent”
01:14 | Breaking down what an AI agent actually is
02:16 | Agents vs AI Workflows – What’s the real difference?
03:13 | Reinforcement learning: the power behind agents
04:26 | Reward functions – what makes coding agents succeed
05:28 | Creative AI & the limits of reward functions
06:09 | Trust in AI – how deep do we need to go?
06:59 | When agents aren’t the best solution
07:36 | Using workflows effectively, especially for training
08:04 | Real-world examples: distinguishing agents from workflows

About SSW: https://linktr.ee/SSWTV
Links:
Need help? https://www.ssw.com.au/consulting/ai
LinkedIn: https://linkedin.com/company/ssw
Twitter: https://twitter.com/ssw_tv
Facebook: https://facebook.com/SSW.page
Instagram: https://instagram.com/ssw_tv
Tiktok: https://www.tiktok.com/@ssw_tv

Get in touch:

Gert Marx – SSW VIC State Manager + Solution Architect
About: https://www.ssw.com.au/people/gert-marx
LinkedIn: https://www.linkedin.com/in/gertmarx/gertmarx  

Ulysses Maclaren – SSW Chief Operating Officer
About: https://www.ssw.com.au/people/ulysses…
LinkedIn: https://www.linkedin.com/in/ulyssesmaclaren


#ssw
#aivideo #yearoftheagent #AIworkflow #realtalkAI #ndcmelbourne #ulyssesmaclaren #gertmarx #techleadership #chatgptagents #sswtv

V2 – Marcus

About the speakers

About the speakers

Gert Marx

Gert is a visionary SSW Solution Architect with over 20 years of experience, bringing a wealth of knowledge across multiple industries including healthcare, telecommunications, finance, and government. His expertise in developing robust software solutions using Oracle, SQL, and .NET technologies has consistently addressed and resolved complex business challenges.

Known for his excellent communication and problem-solving skills, Gert effectively bridges the gap between technical teams and business stakeholders. His collaborative approach fosters a productive and positive work environment, driving teams to achieve their best outcomes.

Related videos

Related videos

Microsoft Teams Etiquette: Simple Habits That Make Meetings Better | Adam Cogan

Whether you’re working remotely or in the office, small habits can make a huge difference in Microsoft Teams meetings. In this video, Adam Cogan shares practical etiquette tips to help meetings run more smoothly—from introducing people who join the room, to announcing yourself when joining a call, using screen sharing respectfully, and ending meetings with a recorded summary that can automatically create a Product Backlog Item (PBI).

These simple communication habits improve collaboration, reduce confusion, and make hybrid meetings more inclusive and productive.

Treat Your Code Like Uranium | Adam Cogan

Adam Cogan shares a striking story comparing two World War II factories—one ordinary, one handling uranium—and the surprising lesson that the uranium workers lived longer because they followed disciplined, risk-aware practices. He connects that idea to software teams: the best outcomes come from careful habits like automated tests, telemetry, pull requests, retrospectives, shared rules, and good tools. The message is simple: treat software delivery with the same respect as dangerous work, and you’ll reduce stress, avoid chaos, and get better results.

3 Tips for Better Video Recordings | Adam Cogan

Great coaching can dramatically improve how you present, communicate, and learn. In this video, Adam Cogan shares 3 practical coaching tips that SSW uses every day—from onboarding and role plays to improving video delivery. He explains why having a coach matters, why immediate interruption beats delayed feedback, and how repeating corrections helps lock in better habits.

TinaCMS + Fumadocs: Bring Visual Editing to Your Docs | Hark Singh

Discover how to connect Playwright with AI agents and unlock powerful workflows.

Stop Using 👍 Wrong in Teams | Adam Cogan

A quick communication tip from Adam Cogan: don’t use 👍 as a catch-all response when someone assigns you a task in Teams, Slack, or Google Chat. In the example Adam gives, if a task will take about five minutes, a thumbs up is too ambiguous because it does not clearly say whether you’ve read it, agree with it, are doing it now, or will do it later. Instead, use 👍 for agreement, 👀 to show you’ve seen the task and are actively working on it, and then replace 👀 with ✅ once the task is done. It is a small change, but it removes ambiguity and cuts down unnecessary follow-up messages.

How to record a done video in SSW | Sylvia Huang | SSW Rules

Sylvia Huang from SSW shares her SSW Cultural Exchange experience from Hangzhou, China to Australia

4 Essential Sales Tips for Engineers | Adam Cogan

Not a salesman? No problem. Adam Cogan shares 4 practical tips to help engineers navigate sales meetings with confidence. Learn how to stop “selling” and start solving, how to talk numbers without the awkwardness, and why being transparent about your process wins more clients.

Do you explain why you’ve deleted or updated an appointment? | Adam Cogan | SSW Rules

Ever wonder why a meeting was moved or cancelled? Adam Cogan explains the “Secret Ingredient” to professional scheduling: always include a version history and reason for change at the top of your appointments. Improve clarity, keep a record of changes, and hold participants accountable with this simple SSW Rule.

Chat first before changing others’ code | Adam Cogan

Changing someone else’s code? Don’t just dive in! Adam explains why it’s important to check the source history and talk to the original developer before making changes. A quick chat can save headaches and keep everyone on the same page. Perfect advice for devs working in teams!

SSW TimePro – Create a new tenant | Jeoffrey Fischer

Learn how to provision a new tenant in TimePro and sync it with an external Dynamics 365 CRM system.