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Adam Cogan interviews Doug Turnure, the man in charge of all user feedback involving TFS and Visual Studio over at Microsoft. They cover:
- Doug’s history at Microsoft
- How Doug manages and orginazes the feedback using User Voice
- Furture versions of User Voice
- Indepth look at how Doug uses User Voice to monitor feedback
- Top feedback suggestion submitted by users
About the speakers
Doug T
Doug lead's the feedback and early adoption strategy for Visual Studio and the .NET Framework. This includes both strategic planning and driving process improvements, which can get fairly complex for a distributed team of more than 1000 people.
His specific areas include pre-release technology adoption by enterprise customers, Improved listening systems for better conversations with customers, and end-to-end process improvement for handling customer feedback.
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