Please don’t say just ‘Hello’ in chat. It’s as if you called someone on the phone and said “Hi!” and then put them on hold!
0:00 | Intro
0:23 | Don’t just say “hi”
0:47 | Message or call?
1:04 | Do you cold call?
1:27 | When is it urgent?
2:49 | What about a group call?
3:51 | Your call was declined
4:26 | Getting a quick reply
5:13 | Conclusion
Try to make your question a yes/no question so it is simple to answer. Even better ask the person to react with 👍 thumbs up for yes or 😡 angry face for no. That makes it as simple as possible to respond so you can even catch people who are extremely busy!
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Adam Cogan – https://www.ssw.com.au/people/adam-cogan
SSW Chief Architect + Microsoft Regional Director
Adam Cogan blogs at adamcogan.com and interviews for SSW TV frequently. He is the Chief Architect at SSW, a Microsoft Certified Gold Partner specialising in custom enterprise .NET and Azure solutions mostly using Angular and React. His solutions also involve Office365, SharePoint, Dynamics 365, and Power BI.
Ulysses Maclaren (Uly) – https://www.ssw.com.au/people/uly
SSW General Manager
Ulysses is the General Manager of SSW and has been managing the team since 2006. Used to working under pressure, he is Adam Cogan’s 2nd in charge, and keeps the company running smoothly while also dealing with SSW’s clients and the development and design teams.
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About the speakers
Uly's passion is making sure that everyone at SSW feel like a family, while always improving their skill sets and challenging them to constantly expand their horizons. Ulysses is the Scrum Master for internal development teams, the design, video, and marketing teams, as well as client projects. Integrity, transparency, and a smooth running team are all very important to him. He's also a Power BI guru.
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