https://ssw.com.au/rules/user-journey…

A customer journey map is a visual story about the process by which a customer interacts with a business and their experience in using a product or service.

Focusing on a specific journey enables you to see where customers are getting frustrated, and where to focus on creating better user experiences.

A customer journey map is the right tool if you know where you want to focus. To create a successful journey map, try not to assume or guess people’s real-life experiences prior to using the product of service.

Subscribe for more content from SSW TV

Press like and leave a comment below to let us know how we’re doing

Twitter ↴ https://twitter.com/ssw_tv

Facebook ↴ https://www.facebook.com/SSW.page

——————————————————————————

See more videos at http://tv.ssw.com For more information about SSW’s web application consulting services, please visit https://www.ssw.com.au/ssw/Consulting/Web-Applications.aspx

Created by SSW TV | Videos By Developers, For Developers

v3 – Jonty

About the speakers

About the speakers

Jayden Alchin

Jayden is an energetic web designer. Fascinated by the intersection of art and technology, he has a deep passion for his work. He loves learning how people make sense of the world, and believes understanding the human experience is a fundamental part of user experience design. Jayden channels this energy and drive into the creation of clean user-oriented experiences that are simple and effective.

Related videos

Related videos

White space – Tips for recording demo | Adam Cogan

Awkward pauses can ruin an otherwise good presentation. In this video, Adam shares a simple tip to handle white space during demos and recordings. By telling your audience what’s about to happen, you avoid silence, cut out useless fillers, and sound more confident. Perfect for product demos, meetings, or presentations on any stage.

Don’t throw things over the fence until you’ve done what you can | Adam Cogan

“Throwing it over the fence” means passing your work or problem to others. This short video delivers one clear message: before you hand something off, do what you can yourself. It’s a simple reminder about responsibility, effort, and ownership in work, teamwork, and daily life.

Liking Github issues when they are read | Adam Cogan

“Throwing it over the fence” means passing your work or problem to others. This short video delivers one clear message: before you hand something off, do what you can yourself. It’s a simple reminder about responsibility, effort, and ownership in work, teamwork, and daily life.

How to supercharge a company with AI | Ulysses Maclaren

Explore how AI is transforming businesses right now! In this video, Ulysses Maclaren from SSW walks us through the innovative ways AI is being used at Tina CMS. From automating customer interactions to analyzing vast amounts of data and even managing sales leads, AI is revolutionizing workflows

SSW FireBootCamp Journey to become a .NET developer (Story 2) | Jeoffrey Fischer & Isaac Lombard

Hear firsthand from SSW’s graduates about their learning journey with FireBootCamp.

Efficient Task Management with Microsoft Loop Tutorial | Tanya Leahy | SSW Rules

Discover how to streamline your task management with Microsoft Loop! In this video, Tanya Le, the Operations Coordinator at SSW, demonstrates how to create a shared, real-time workspace that you and your boss can edit together. Perfect for those unexpected calls from busy bosses. Learn step-by-step how to set up and use Microsoft Loop within Microsoft Teams, making it accessible anytime, anywhere. Don’t miss this essential productivity tip!

The importance of annual reviews for developers | Adam Cogan & Ulysses Maclaren | SSW Rules

Join SSW’s Chief Architect, Adam Cogan and SSW’s General Manager, Ulysses Maclaren as they discuss the importance of annual reviews for Software Developers, emphasizing the must-haves and the “icing on the cake”. Learn about key metrics, from billability to mentorship, and discover how to balance essential tasks with additional contributions to make the most out of your annual review.

SSW FireBootCamp Journey to become a .NET developer (Story 1) | Ella Smith & Josh Berman

Looking to get started into the software industry but struggling with the ‘experience required’ dilemma? Hear firsthand from SSW’s graduates about their learning journey with FireBootCamp, SSW’s internship program available in Australia, China and France. Discover how they gained valuable experience, learned essential soft skills, and thrived in a supportive environment alongside senior developers. Get inspired to level up your skills and jumpstart your career with FireBootCamp!

Talk before emailing – are you gold or silver? | Adam Cogan & Andrew Harris | SSW Rules

In this interview, SSW’s Chief Architect Adam Cogan sits down with SSW’s Solution Architect Andrew Harris to discuss the importance and evolution of the “As per our conversation” SSW Rule in email communication. They discuss the importance of confirming conversations, the challenges some face in following it, and the value it brings to any business communication. Join the conversation and share your insights in the comments!

Cloud Native Aspirations with .NET Aspire | Matt Wicks and Rob Pearson | SSW User Group

This session focuses on .NET Aspire’s capabilities and the multi-platform versatility of .NET 8.